Please read carefully the below conditions:
- In case the product got damaged while delivering. Simply email us at craftsgallery.in@gmail.com within 24 Hours from the time, you received the product.
- Products returned or exchanged must be in their unused condition with the original packing. We do not accept an item that’s worn, damaged in any way, and must include the original Invoice and documents sent along with the shipment.
- We only accept return/exchange only if you have received a damaged or defective product or if a different product is shipped than what you ordered on www.craftsgallery.co.in.
- In certain cases of return or exchange, we may ask you to send us the images of the product that you have received, to ensure and understand your problem better so that you get the desired product in the return or exchange. We will also inspect the product before processing return or exchange.
- If under any circumstances we face, and we are unable to process the same new item, we shall be happy to refund your full amount.
Terms & Conditions
This Exchange and Return policy apply to all items purchased from CraftsGallery. The Policy is subject to change. Hence, please visit our website www.craftsgallery.co.in for the latest policy.